Free Ultimate Caravaning Checklist

Get Access

Give us a call (07) 4151 1621

No matter the damage, if you are making an insurance claim we make the process easy & fast.

Caravan Insurance Repairs Bundaberg - We've got your caravan covered

In the last two decades, we have become the most trusted caravan repair business and the major caravan insurance repairer in Bundaberg. From a simple roll-out awning replacement to water leaks and any major accident repair, we have the experience and high-quality parts to take care of your insurance claim. Our expert technicians can help get your caravan back on road quickly with the least hassle and stress to you. Leave the hard work to us and we will bring your home on wheels back to top condition!

All Caravan Brands, Any Insurer - We Get The Job Done As Easily As Possible

  • As Bundaberg's longest-serving caravan dealer, we have industry experience and pride ourselves on top-notch parts and the best quality workmanship.
  • We are passionate about caravans and no matter what the job we go the extra mile to ensure your safety and satisfaction.
  • Our dedicated team of claims coordinators help make the caravans insurance repairs process as easy as possible for both the customer and the insurer.
  • Our dedicated repairers handle all manner of damage and repairs and will have your caravan restored to its former glory and ready for its next adventure in no time at all.

What to do in the event of damage, accident or if your caravan has been stolen

No matter if your caravan has been damaged or stolen or you have been in an accident, it's never a fun process. The most important thing is to first ensure the safety of yourself and those around you. Once you have done this, then you should inform the police if your caravan has been stolen or vandalised. If there is a third-party involved and/or witnesses, get their details. Once you have done these important things it is now time to make a claim online or call your insurance provider as soon as possible.

Caravan Insurance work is our speciality


From a simple roll out awning replacement to a major accident repair, we have the experience to take care of your insurance claim.

We handle all jobs big and small including:

  • Awning damage
  • Hail damage
  • Storm damage
  • Water/ingress damage
  • Accident repairs
  • Damage from component or appliance failure

Ready to get your Caravan repair booked in or have more questions? Click the link below. 

Contact Us

Protect your caravan with confidence 


To help you with your insurance claim and repair process we have put together the below guides and tips, to help make the process straightforward and ensure you make the right decisions to get your caravan damage fixed correctly.  

  • Our process
  • When the repair cost is not worth it
  • Common insurance questions
  • Our insurance partners
  • Client experience 

Our caravan insurance process


We know you want to get back onto the road quickly and or have your caravan repaired to its former glory. An insurance claim doesn't have to be complicated and while the first step in an insurance claim is to make a claim with your insurance provider, please find below some important caravan insurance claim tips. If you still have questions, please get in touch as we are only too happy to provide free and experienced advice to ensure you get the best outcome. 

Step 1 - Call your insurance provider and mention Takalvans as your preferred repairer

If you have had an unfortunate circumstance that has resulted in the need to involve your insurance, you can start the repair process quickly by firstly calling your unsruance provider and recommending Takalvans as your nominated and preferred repairer. 

Your insurance company will assign a claim number that you need to keep a record of. 

Step 2 - Call us to book in your Caravan ASSESSMENT

Call us and let us know you insurance claim number and we will book your caravan in for an assessment at no cost to you. 

Step 3 - A quote is sent to your caravan INSURANCE provider

We will draw up a detailed quote of what needs to be repaired and can show this to you first if you like, as you may opt to not proceed with your insurance claim and just get this repaired at your own cost. If you are going to continue with the claim, we will forward it to your insurance provider. 

Step 4  - Approval of your INSURANCE Claim & Caravan repair Job Booked in

We will get written approval from your insurance provider and we will then order all the parts and your work will be scheduled in. We will notify and check if you want to use this opportunity to do any upgrades at your own cost, while your caravan is with our team. Since some key areas of your caravan may need to disassembled there may be some cost savings to you, if you upgrade anything that would have been impacted by this process. Talk to us about any ideas you may have and we can advice on any key opportunities that might be available to you. 

When the repair cost is not worth it

In step 3 above we will be providing you with a quote and then based on your insurance premium you can decide if it's worth proceeding with the claim. Overall the key thing you need to be thinking about is how will this affect the future resale of my caravan and is the damage going to affect the safety and usability features you need in your caravan. As we sell used caravans our sales team can have an open discussion with you about your caravan, so that you can make an informed decision. For us it's not about getting you to go ahead with your insurance claim but firstly providing you with the correct advice so that your investment is protected and that you can continue to enjoy it for years to come. 

Common insurance questions

  1. After you do up the quote, do I need to proceed with the insurance claim? Answer: No
  2. Can I add additional upgrades to the quote? Answer: Yes but this will be paid by you. In some cases though since we are doing other repairs there can be cost savings. 
  3. How long will the entire insurance claim process take ? Answer: Often approval is given within 1 week but it has been slower due to COVID issues occasionally. Once your job is booked in, depending on the size of the repair, it can take anywhere from 1 week up to 5 weeks for the job to be completed. Once your job is booked in we will give you a clear schedule so you that you can plan accordingly. 

Our Insurance Partners

We are the selected repairer for RACQ and preferred repairer for the Suncorp Group of companies including AAMIAPIACIL & GIO. 

RACQ - select repairer Suncorp AAMI GIO APIA Bingle Shannons Terri Scheer CIL Insurance YOUI NRMA CGU

wHAT OUR CUSTOMERS have to say!


I was advised by my insurance company to contact Takalvans re my insurance claim to firstly, get an appraisal to the damage and then Amy would advise me the course of action that would follow. When i first met Amy, i was pleased with her friendly greeting and the advice she gave me. I had a deadline for the repairs as i had a trip prepared and she assured me that she would order the parts and monitor every step to ensure my forthcoming holiday. She did everything to make me confident that she really cared for her customers. When i picked up the van she helped me hook it up and gave me wave goodbye. Takalvans....Great. Amy....CHAMPION!

- Gary Hodson via Google

Since moving to Bundaberg we have used Takalvans many times for servicing, spare parts and an Insurance Claim on our awning. The team at Takalvans are all very helpful and can't do enough for you. Their workshop is spotless and attention to detail spot on. I would have no hesitation in recommending them to anyone in the caravan group. Well done! Top class business.

- Len & Robyn McIntyre Option RV via Facebook

We recently had some storm damage to our caravan repaired .. we would like to thank the amazing and professional workmanship that was done to our van. It looks so good, like new! As it was just before Christmas we appreciated the quick time frame that the work was done in. Thank you all again for the wonderful service. 🙏

- David Allman via Google

to get your CARAVAN Insurance claim booked in

Get your Caravan back to its former glory today and get in touch with us today!

  Contact us

The Ultimate caravaning checklist

Top 10 Q&A's and buyer tips, to help ensure your caravaning experience is an ultimate success.